Ask These 8 Questions Before You Sign For IT Services

Do you know how to vet an IT company?

If you were to do a Google search for IT companies in your local area right now, you’d likely get at least a few options. Do you know how to tell the best from the rest?

While it’s certainly frustrating to have to do some homework before you sign an agreement, it’s vital that you make sure all your needs as a business will be addressed before you make it official.

Even though you may have a contract that states and governs the managed services, your contract may still lack significant details – it’s better to check now and consider moving on, instead of finding out you’re not covered after you’ve locked in an agreement.

8 Questions To Ask Before You Sign On The Dotted Line

1. Will Your Services Meet Our Industry Needs?
Don’t just accept basic, generic services. Make sure that the outsourced IT company you’re talking to understands your needs. They should provide technology specifically geared towards making your work easier and more effective. They should deliver tools and solutions to streamline tasks, increase productivity and guarantee you get a fantastic return for your technology investment.

2. Do You Understand Compliance Requirements?
Every industry has unique compliance requirements to keep secure data safe and ensure clients are always protected. You need to make sure your IT company understands compliance and is ready to ensure your technology is always up-to-par.

3. Do You Prevent Downtime?
Downtime is bad news. It leads to decreased productivity, diminished trust with clients and lost wages. Significant downtime could mean the end of your business – so make sure your IT team is dedicated to catching and resolving any system issues before they lead to downtime.

4. Will You Keep Me Secure?
An important part of any IT service is proper digital security. To ensure you are safe from cybercriminals, the right computer services company will offer comprehensive IT security measures, including:

  • Firewall settings
  • Intrusion detection
  • Intrusion prevention
  • Encryption at the file level
  • How those services are carried out

5. Will You Keep My Data Backed Up?
Data loss is a reality in the modern business world, which is why a viable data backup solution is so important.

Find out how your IT company handles backups – if the provider does use the cloud, you’ll want to know:

  • How secure is their cloud backup solution?
  • Is their backup hosted on a public or private cloud server?
  • If the public cloud, will they consider using a private cloud for your backups?
  • If your data won’t get backed up in the cloud, where are the backups getting stored?

6. Do You Offer New Technologies?
You don’t want to miss out on the latest and greatest in IT innovations. The right IT company will be able to give you the advantages that come with the most recent applications of cloud technology.

Cloud technology, when properly implemented and supported, will allow you to minimize your hardware, scale easily, and gain access to your data when and where you need to.

7. What Are Your Standards of Quality?
Make sure you find out about their staff’s qualifications and certifications.

The right IT company should be able to provide you with information regarding the certifications held by their staff and relay how these will meet your needs. Similarly, check which Partner Certifications and Technical Specialties do they hold. Ask, for example, if they are certified on Apple devices or Microsoft solutions if that’s what you use. Also, ask if they can provide you with the latest hardware and software products at the best price.

8. What Isn’t Covered In Your Support Contract?
Are important installations and upgrades going to cost you extra? How much will you need to invest for services that may be crucial to you which aren’t covered? Find out exactly what’s included in your contract and what’s being left out.

Don’t just choose any IT company – grill them, size them up, and take the time to figure out if they can actually deliver what you need. Otherwise, it won’t be long until you’re looking for another IT company that can.

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