Business growth is a double-edged sword. Yes, success is great; more clients, more sales, more profits. That’s the goal, after all, right?
But with growth comes growing pains. As you take on new clients, you need more staff to be able to service them. You need more resources for those staff members. You draw more greatly on the support services you use every day.
If one part of that fragile system can’t keep up with your growth, you might have to turn new clients away or risk delivering a low-quality product or service to them.
One of the aspects that are most likely to fail you during your period of growth is IT. Every single part of your business depends on available, functioning IT; as you grow, your demand on IT does as well.
What happens when your IT support in Orange County can’t keep up?
If you’re suspicious that your IT Support In Orange County isn’t growing with you, but you’re not totally sure, consider the following red flags:
Your IT Support Doesn’t Have The Expertise You Need
You need to make sure your IT support in Orange County knows how to support the technologies you use every day. The key is in finding the IT support provider that can offer industry-specific expertise and unique service that can’t be found anywhere else.
In addition to understanding the technology you use, they should also understand and actively apply the potential of new technologies – such as the cloud – to help you improve the way you work. You don’t want to miss out on the latest and greatest in IT innovations.
The right IT support will be able to give you the advantages that come with the most recent applications of the solutions you already rely on. Specific applications and services, when properly implemented and supported, will allow you to do what you need to in a more productive and efficient manner.
Your IT Support Can’t Balance Security And Control
Think about it – the more of your security (and data) that you hand over to a third-party IT company, the less control you may feel you have over it.
For some businesses, this is too much to ask, and so they arrange to manage their security internally, wherein they can better oversee it. However, without the right security capabilities, continuing to manage security independently can be unsafe. Make sure you’re working with IT support in Orange County that can deliver the level of security you need.
Your IT Support Isn’t Available When You Need Them
Your IT support in Orange County needs to be able to answer your calls and come on site when you need them to. It sounds simple, but it isn’t always the case. As you get bigger, and generate more support tickets, it’ll quickly become apparent that your Orange County IT support isn’t capable of meeting your needs.
That’s why it’s smart to inquire about their response times, Help Desk models, and other support guarantees. If you’re not getting the response you need, then it’s time to move on.
Your IT Support Is Inconsistent
Don’t settle for general statements about performance – you should get actual stats and guarantees about what will be delivered, and how it will meet what you require. If you find that the quality of support differs from technician to technician, and phone call to phone call, that’s a sign you should move on.
All of this can be defined in your Service Level Agreement – this is the core of your managed services contract. Make sure that it covers 24 / 7 support, data security, and privacy guarantees, performance targets and a service cessation mechanism. If your IT support in Orange County isn’t performing as promised, then you need to find someone who will.
You need the best IT services to thrive, as simple as that. From productivity to security, to communication, to innovative new ways to get work done – IT is at the heart of it all.
Here are the facts – properly chosen technology combined with true expertise can achieve real results for your company. Properly supported hardware will help you streamline operations, and increase communication.
All that depends on finding the right IT support – have you outgrown yours?
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