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Orange County and Los Angeles area business owners pay good money to IT support firms, placing their confidence in providers who claim to have the ability to keep their technology assets fully operational and to eliminate frustrating downtime. Unfortunately, not all the companies who make this promise possess the skill to deliver on their word as well-intended as they may be.
Whether a business sits at the bottom of a repair queue due to an overbooked work schedule or because the technician simply doesn’t have the knowledge to resolve their issues swiftly, these businesses are not getting the IT support that they are paying for.
The Orange Crew makes it our priority to be fully accessible to their valued clients to provide answers to everyday IT questions and more complex advice for executive decision making.
Our focus on fruitful IT solutions hinges on regular communication with our clients to ensure all of their technology needs are being met.
The Orange Crew makes filing a Help Desk support ticket simple for our clients. When something goes wrong or an employee has a question, they can contact our office by phone or email. Within 30 minutes, their ticket will be assigned to one of our technical specialists.
Help Desk tickets considered severe in scope receive the highest priority. With a large number of qualified IT technicians on staff, we are easily able to address and resolve our clients’ technology issues promptly.
As with most businesses, The Orange Crew does observe regular office hours. Our friendly office staff is available to take each client’s call from 7 AM to 5 PM daily. We also provide after-hours service for emergencies such as server failures or security breaches.
Having fully functional IT networks and assets is an important part of every business’ strategy for success. Help Desk Services from The Orange Crew gives customers the assurance that help is always available should a problem arise.
We work in tandem with our business owners to support their goals through providing them with their ideal IT working environment and acting as their watchman on the wall to prevent issues from arising through implementation and management of our proactive and fruitful IT solutions.