When researching a potential service, there’s a lot that you need to know about it. What it includes, how effective other customers have found it to be, how it stacks up against the competition, etc.
But there’s one bit of information that’s often as important, if not more, than the rest.
The vast majority of IT support companies operate on a “per user” or “per device” basis. Therefore, charges are based on the number of users or devices on the network.
The IT support company incurs the cost for the agent (a management device that is installed on all devices), anti-virus, any extras, and of course the support for each endpoint. Therefore, this flat number should cover their expenses and provide a level of profit that allows the business to grow.
This is compared to, for example, hourly IT support.
Hourly IT support (known as “Break/Fix” in the industry) is the traditional style of outsourced IT services, which works by fixing your computers once they’re broken. In a nutshell, when something goes wrong — data loss, hardware failure, virus, etc. — you then get in touch with your IT support provider and have them fix it.
If you’re currently using hourly IT support, or perhaps relying on a tech-savvy employee at your business to fix problems when they happen, then yes, a more proper form of IT Services will definitely be more expensive.
That’s just the cost of doing business – if you want to overcome issues that you’re currently experiencing with a more limited form of IT support, then you’re going to have to invest more, simple as that.
If you’re paying a lot more than what’s listed for the service above, or if you’re paying far less but not getting the services you need, now you know why.
Look at your own IT support company agreement and review the factors that are leading your bill to be higher/lower than expected. If it is too low, it’s likely that you are not happy with the support on the front end and things are being left undone on the back end. If it is too high, review the factors and advice we’ve explored above.
Ask yourself these questions:
In the end, it’s all about finding the lowest rate you can pay to have all your IT problems solved.
Depending on your business and your location, the cost can vary greatly – but more often than not, there’s going to be a way for you to either save a bit of money and get the same level of support, or invest slightly more and get those pesky IT problems squared away once and for all.
Like this article? Check out the following blogs to learn more: