Here Is An Look At What You Should Be Paying For Your IT

When researching a potential service, there’s a lot that you need to know about it. What it includes, how effective other customers have found it to be, how it stacks up against the competition, etc.

But there’s one bit of information that’s often as important, if not more, than the rest.

The price.

How Does IT Services Pricing Work?

The vast majority of IT support companies operate on a “per user” or “per device” basis. Therefore, charges are based on the number of users or devices on the network.

The IT support company incurs the cost for the agent (a management device that is installed on all devices), anti-virus, any extras, and of course the support for each endpoint. Therefore, this flat number should cover their expenses and provide a level of profit that allows the business to grow.

This is compared to, for example, hourly IT support.

Hourly IT support (known as “Break/Fix” in the industry) is the traditional style of outsourced IT services, which works by fixing your computers once they’re broken. In a nutshell, when something goes wrong — data loss, hardware failure, virus, etc. — you then get in touch with your IT support provider and have them fix it.

Are IT Services Expensive?

If you’re currently using hourly IT support, or perhaps relying on a tech-savvy employee at your business to fix problems when they happen, then yes, a more proper form of IT Services will definitely be more expensive.

That’s just the cost of doing business – if you want to overcome issues that you’re currently experiencing with a more limited form of IT support, then you’re going to have to invest more, simple as that.

3 Levels Of IT, And What They Cost

  1. Entry Level Plan – $100/device
    This is about as basic as it gets with managed IT services, including:

    • Monitoring, maintenance, and security for all devices
    • A set amount of remote or onsite support hours
  2. Mid-Level Plan – $150-$200/device
    The next step up gets you everything included in the entry-level plan, as well as some additional, vital services, such as:

    • Strategic IT consulting
    • Data backup services
    • Business continuity planning
    • Projects management, available at an additional rate
  3. High-Level Plan – $300/device
    This type of plan offers everything listed above, as well as more enterprise-quality solutions and services, such as hosted and/or cloud systems managed in addition to your on-premises technology.

Are You Paying Too Much (Or Too Little) For Your IT?

If you’re paying a lot more than what’s listed for the service above, or if you’re paying far less but not getting the services you need, now you know why.

Look at your own IT support company agreement and review the factors that are leading your bill to be higher/lower than expected. If it is too low, it’s likely that you are not happy with the support on the front end and things are being left undone on the back end. If it is too high, review the factors and advice we’ve explored above.

Ask yourself these questions:

  • Would working with an IT support company in a smaller market save you money while providing the same level of support?
  • Could you negotiate the per-user cost down at all?
  • What about add-ons to the agreement?

In the end, it’s all about finding the lowest rate you can pay to have all your IT problems solved.

Depending on your business and your location, the cost can vary greatly – but more often than not, there’s going to be a way for you to either save a bit of money and get the same level of support, or invest slightly more and get those pesky IT problems squared away once and for all.

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