3 Signs You Need To Switch IT Companies
There’s no decision more crucial than who you’re going to work with to get the best IT support. No matter what industry you’re in, you rely on technology in some way to power your operations.
That’s why it’s essential that you find the right IT company. The right IT support minimizes downtime and increases convenience in the workplace.
Unfortunately, this is easier said than done. Finding the right IT support company means sifting through all the providers that currently offer it. To find the best option for you, you first need to know what to look for.
Even more important, you need to know when it’s time to make a change.
Why Is IT support So important?
You need the best IT services to thrive, as simple as that. From productivity to security, to communication, to innovative new ways to get work done – IT is at the heart of it all. Here are the facts – properly chosen technology combined with true expertise can achieve real results for your company.
All of that depends on finding the right support…
When Should You Switch IT Companies?
- You can’t get in touch: A key oversight in the IT support process is how you make a support request in the first place.Does your IT company have a dedicated phone line for support requests? Or do you just get someone’s cellphone voicemail when you call? Do they have an online ticketing portal? Live support chat? Even a dedicated email? Or are you just sending an email to a general address? Communication is the foundation of the support process – if you can’t get in touch, then your problems won’t get fixed.
- You’re paying for short-term fixes: Poorly maintained computers will often need quick fixes, handled by local repair shops for one-time fees. The problem is that while the hardware may work when you get it back from them, there’s no guarantee it’ll last for long. That means there’s no way of knowing how quickly you’ll have to go back to that same shop and pay for it to get fixed again.
- Your customers are unhappy: If you can’t work as quickly or as effectively as you should be, it’s only a matter of time before that affects your customers’ experience. And there’s nothing worse than having to face an angry customer and tell them that it’s because your computers aren’t working right.
- You keep paying more than you expected: As in any business relationship, a key downside to look out for is the possibility of hidden fees. The wrong IT company will nickel and dime you for onsite visits and other specific services if you’re not careful. Be sure to carefully look over the contract and SLA to make sure you’re aware of additional fees that may come with onsite support, support hours caps, etc.
- You’re not getting the expertise you expected: Whereas many IT companies will promote their managed services as comprehensive, that may not always be the case. Especially when the client operates in a highly specialized industry, the IT company may not be familiar with their line of business apps. It may come down to a single type of software or particular technical need, but it’s the difference between totally managed IT, and nearly managed IT.
You know you’ve found the right IT company when you’re confident that you can stop worrying about your technology altogether – when you call, they pick up the phone. When they fix a problem, it stays fixed.
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